Returns must be made within 30 days of receipt of shipment. Returned items must be in the original package and not be used in any way. There is a 25% restock fee on returned items. Shipping costs for any items returned are the sole responsibility of the customer unless it is our error. All shipping costs for any items exchanged are the sole responsibility of the customer unless it is our error. We will not charge a shipping fee on items returned due to our error and will rectify the problem promptly without expense to you. If you need extra assistance after the return send an email to firstname.lastname@example.org and we will help in any way possible. We strive to keep our customers happy!